MS
MICHAEL S
1 reviews | Active since Mar 2009
26 Feb 2019, 13:44
Poor Customer Service and CEO does not want to be contacted
I have been battling to get RCS to EMAIL me a settlement quote. I am told i need to wait 2 days. They could however provide me with the settlement amount telephonically. They could also sms me the account into which i am to deposit/transfer the funds into. Why would i transfer 100k into an account sms'd to me. Are you stupid!
So why do i have to wait 2 days.
I asked to be put through to senior management and am put on hold forever. I ask to be put through to CEO Regan Adams office - they cant do that. They would not give me his office number either.
Really bad service guys!
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
28 Feb 2019, 11:32Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's reply28 Feb 2019, 11:32
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's replyOfficial
28 Feb 2019, 11:33Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
RCS's reply28 Feb 2019, 11:33
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS