Poor Customer Service and Attitude

I've just received a terrible service from Zondi Senzy @Makro store in Springfield branch, Durban. What was suppose to be a nice shopping day for me and my new RCS card turned out to be a nightmare, whereby they issued me a wrong card for RCS, I went to Customer Services to fix it, they told me to wait for this Shezi Zondy person, who arrived late, bad attitude, unapologetic with making me wait for almost 25 minutes, even her colleagues were so embarrassed on her behalf. I overheard them say that's how she is, takes her time to attend to queries. Unfortunately for me, I can't tolerate that kind of service. It's a goodbye for me, I closed the card. She can continue with such a service with someone else. Good luck!