NN
Nokuzola N
1 reviews | Active since Oct 2020
16 Oct 2020, 11:16
Poor Customer Service
I had an account with rcs/makro account due to this pandemic i lost my job in June then i went to Makro in Vaal to Submit the unemployment forms for the insurance to clear my outstanding balance that was on the 27/07/2020 at 12:05 when the the documents were sent to ***. But since that day I've been receiving threatening messages instead of them paying my balance, is this how they treat their customers? Why are paying insurance or account protection plan if its thier way of treating customers?
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RCS's replyOfficial
16 Oct 2020, 11:18Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Oct 2020, 11:18
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NN
Nokuzola N's updateReviewer Update
16 Oct 2020, 11:23What i want is my name to be cleared and my balance to be paid in full its been long overdue because i was told that the process will take up at list 30 days from the 27/07/2020
NN
Nokuzola N's update16 Oct 2020, 11:23
Reviewer Update
What i want is my name to be cleared and my balance to be paid in full its been long overdue because i was told that the process will take up at list 30 days from the 27/07/2020