Poor customer service

I have been waiting for almost 30 days now for my query to be resolved , i purchased prepaid electricity on the 1st of Dec using the ussd number however i did not receive the token number . I have sent my game account statement reflecting the transaction to blue label connect. I have called blue label connect for the past 30 days all they say is that the matter has been escalated . If i dont make follow ups no one bothers to give me feedback . This is my 4th complain , Rcs please take your customer's serious