Poor customer service

I'm beyond irritated by Game or should i say RCS.

Paid up my Game Store card, called the RCS contact center days later to request assistance in closing my account, first consultant tells me to call after 3-5 business days to request the account closure. Second consultant ensured me that she has sent a request to close the account and I'll be given a call back with further assistance. Till date the turnaround time has passed, last but not least this consultant ensured me she has sent another request to close the account and i should wait 3-4 weeks for the account to be closed.

Why is it that opening the account isn't much of a hassle but closing its a PROBLEM and BEYOND.

Bad bad customer service from the contact center with agents who misinform customers.