Poor customer service

I opened a Game account in 2014 with NO debit order. A month later I agreed to a debit order. From then on the Debit order was not working. After enquiring why the debit reversed, I confirmed with my bank and they didn't even pick up the transaction. This indicates an error on RCS side. In December I made a payment of R1000 to a Game account. RCS advised that they have not received the payment. I comp**** over the course of the next 2 months with any request, from bank statements to proof of payments. The account was in the meantime handed over to lawyers. Having made a payment and having contacted you first, I feel that the handling of this incident was poor and the treatment I received was unfair. I still have to make manual payments of this account as the debit order no longer runs.