Poor Customer Service

Extremely Poor and bad quality Service

I was told the cellphone number on RCS system it’s not the same as the one I’m giving them when I was buying the washing machine . I agreed to change it with the consultant even got a new card at Game Mall of the South. On the 13 September 2020 I was trying to register online I got a message that says there’s a block on my card. I called RCS @ 11h16 and had a lengthy exchange with a number of consultants till 11h33 and my matter is still not resolved. The 1st consultant told me the cellphone number is not the same and I informed her that it’s been countless times since I’ve been trying to resolve this issue and I need a direct contact to resolve the issue. I didn’t update my details she transferred me to the other consultant while doing that she condescending, rude and disrespectful. I spoke to consultant no.2 and she asked me security questions and told me it’s update she will make a note and transferred me back to customer service. Classical the consultant she transferred me told me that my contact details are incorrect and transferred me to the other one. I asked how many times am I going to resolve one problem that seems to be ongoing.

May I please be provided with answers why my details changed on the system without my knowledge on a regular basis and why it was not updated to my details as I haven’t change details since doing business with RCS.

I am not happy and I have been a customer for more than 5 years.