Poor customer service

Made payment on easypay reference number on 07/04/2020. After payment was made received sms stating rcs gave wrong reference number but payments will be allowcated correctly but was never allowcated. Recieved sms stating account has been locked and when i try to contact accounting depatment several times on 24/04/2020 i was put on hold everytime and did not manage to speek to anyone able to resolve my enquiry. I spent more than 1 hour on hold and still no help this service is not acceptable.