PP
Petsa P
1 reviews | Active since Jul 2020
13 Sept 2023, 11:00
POOR CUSTOMER SERVICE
This company is unprofessional when it comes to payments and their customer service people they seem clueless in what they doing . I spoke to a guy named Shaun , poor guy telling me about when there is load shedding payments(SPITZ) are not reflecting on their side while its a month now made that payment .
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
13 Sept 2023, 11:05Hi Petsa. My name is Nicole I will get back to you as soon as possible. Please look out for an email from me and you can expect a call from me shortly.
RCS's reply13 Sept 2023, 11:05
Official
Hi Petsa. My name is Nicole I will get back to you as soon as possible. Please look out for an email from me and you can expect a call from me shortly.
PP
Petsa P's updateReviewer Update
13 Sept 2023, 11:08I shall be waiting .
PP
Petsa P's update13 Sept 2023, 11:08
Reviewer Update
I shall be waiting .
RCS's replyOfficial
14 Sept 2023, 08:55I will investigate and once I have an update, I will contact you via the details that you ave provided here.
RCS's reply14 Sept 2023, 08:55
Official
I will investigate and once I have an update, I will contact you via the details that you ave provided here.
PP
Petsa P's updateReviewer Update
26 Sept 2023, 09:59Good morning
What is the time frame for you to give me feedback because I've been receiving texts and calls from your collection department telling me I have an outstanding amount due .
What is the time frame for you to give me feedback because I've been receiving texts and calls from your collection department telling me I have an outstanding amount due .
PP
Petsa P's update26 Sept 2023, 09:59
Reviewer Update
Good morning
What is the time frame for you to give me feedback because I've been receiving texts and calls from your collection department telling me I have an outstanding amount due .
What is the time frame for you to give me feedback because I've been receiving texts and calls from your collection department telling me I have an outstanding amount due .
RCS's replyOfficial
26 Sept 2023, 11:00Good day
We are pleased to inform that your complaint has been resolved as the payment was allocated to your account on 14 September 2023.
Please do check your inox or spam folder as an email response was sent on 15 September 2023 informing you of the payment allocation.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved as the payment was allocated to your account on 14 September 2023.
Please do check your inox or spam folder as an email response was sent on 15 September 2023 informing you of the payment allocation.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
RCS's reply26 Sept 2023, 11:00
Official
Good day
We are pleased to inform that your complaint has been resolved as the payment was allocated to your account on 14 September 2023.
Please do check your inox or spam folder as an email response was sent on 15 September 2023 informing you of the payment allocation.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved as the payment was allocated to your account on 14 September 2023.
Please do check your inox or spam folder as an email response was sent on 15 September 2023 informing you of the payment allocation.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
PP
Petsa P's updateReviewer Update
26 Sept 2023, 12:05But on my credit status it's still reflection as a missed payments . And was told you will notify all regulators when you saw the payment is reflecting . And if my matter is fixed on the 15th why am I still getting calls or texts saving my account have been handed over to collection department .
PP
Petsa P's update26 Sept 2023, 12:05
Reviewer Update
But on my credit status it's still reflection as a missed payments . And was told you will notify all regulators when you saw the payment is reflecting . And if my matter is fixed on the 15th why am I still getting calls or texts saving my account have been handed over to collection department .
RCS's replyOfficial
26 Sept 2023, 12:45Good day,
An ITC amendment request has been sent to the bureaus to remove the arrears marker and update it to paid to date. Please note that it takes the credit bureaus between 7-14 working days to update this on their end.
Your account reflects as up to date on our systems and is no longer with the Collections team.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
An ITC amendment request has been sent to the bureaus to remove the arrears marker and update it to paid to date. Please note that it takes the credit bureaus between 7-14 working days to update this on their end.
Your account reflects as up to date on our systems and is no longer with the Collections team.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
RCS's reply26 Sept 2023, 12:45
Official
Good day,
An ITC amendment request has been sent to the bureaus to remove the arrears marker and update it to paid to date. Please note that it takes the credit bureaus between 7-14 working days to update this on their end.
Your account reflects as up to date on our systems and is no longer with the Collections team.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
An ITC amendment request has been sent to the bureaus to remove the arrears marker and update it to paid to date. Please note that it takes the credit bureaus between 7-14 working days to update this on their end.
Your account reflects as up to date on our systems and is no longer with the Collections team.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards