Poor customer service

I've been calling your customer support number *** they transfered me to your recoveries department. I've called on Monday twice and spoke to Nombulelo I asked her for a prescription letter and I even gave her the account number she did not sent me the correct one. I called today and spoke to Chantel she said she couldn't pick up my information when I gave her my id number aswell as my Rcs account number she put me on hold for 4 minutes she came back to me and put me on hold again for 3 minutes came back and said she will transfer me to Nombulelo for what I don't know just cos I mentioned I spoke to Nombulelo on Monday they is time consuming and we use airtime to call I've not happy with the service I received from both your consultants because what I requested what simple.