KK
Kgadi K
1 reviews | Active since Oct 2019
10 Oct 2019, 12:17
Poor Customer Service
Last in August I took a loan from RCS through Game Store, I was paying R922.28 every month. To my surprise, when the loan account was supposed to be settled, My account was debited with R620.30. I thought that was the last amount for settlement. Then RCS deducted again R88.47, which I instructed my bank to return to my account. Now they have sent my name to ITC, and sent me an SMS to pay R239.97. When I called RCS, they tell me may loan account should have been concluded in August, they will remove my name from ITC. I am disgusted to say the least. Will never use their services as long as I live
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Replies (2)
RCS's replyOfficial
10 Oct 2019, 12:59Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's reply10 Oct 2019, 12:59
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's replyOfficial
14 Oct 2019, 08:42Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
RCS's reply14 Oct 2019, 08:42
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP