TM
Tebogo M
1 reviews | Active since Jul 2019
24 Jul 2019, 22:14
Poor customer service.
Around January this year, We learned that my partner was a victim of ********** activity, whereby an RCS account was opened and used to its full limit. We immediately contacted RCS's offices and we're advice to report the matter to the police and send all required documentation to them including a case number and said this will be resolved within 21 working days.
It's been exactly seven monts since we provided RCS with the info and every month we've been phoning to check how far the matter is and we get taken from pillar to post.
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
25 Jul 2019, 15:01Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply25 Jul 2019, 15:01
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
TM
Tebogo M's updateReviewer Update
25 Jul 2019, 15:11It is very odd that the term " escalate" has been used every time we inquired about this matter.
Why do we have to always contact you? Will the term "resolved" ever be realised in this matter? What's the hold up?
Why do we have to always contact you? Will the term "resolved" ever be realised in this matter? What's the hold up?
TM
Tebogo M's update25 Jul 2019, 15:11
Reviewer Update
It is very odd that the term " escalate" has been used every time we inquired about this matter.
Why do we have to always contact you? Will the term "resolved" ever be realised in this matter? What's the hold up?
Why do we have to always contact you? Will the term "resolved" ever be realised in this matter? What's the hold up?
RCS's replyOfficial
25 Jul 2019, 16:24Hi Tebogo,
A dispute was finalised early this month, i forwarded your follow up to ***** department.
They will send an outcome letter or be in touch to further assist.
Regards,
RCS GROUP
A dispute was finalised early this month, i forwarded your follow up to ***** department.
They will send an outcome letter or be in touch to further assist.
Regards,
RCS GROUP
Best regards,
RCS's reply25 Jul 2019, 16:24
Official
Hi Tebogo,
A dispute was finalised early this month, i forwarded your follow up to ***** department.
They will send an outcome letter or be in touch to further assist.
Regards,
RCS GROUP
A dispute was finalised early this month, i forwarded your follow up to ***** department.
They will send an outcome letter or be in touch to further assist.
Regards,
RCS GROUP
Best regards,
TM
Tebogo M's updateReviewer Update
25 Jul 2019, 17:01We've been hearing that story from March, tell us something new!
TM
Tebogo M's update25 Jul 2019, 17:01
Reviewer Update
We've been hearing that story from March, tell us something new!
RCS's replyOfficial
07 Aug 2019, 09:33Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS GROUP
Best regards,
RCS's reply07 Aug 2019, 09:33
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS GROUP
Best regards,
TM
Tebogo M's updateReviewer Update
07 Aug 2019, 21:25Thank you so much.☺
Kindly send us a confirmation letter.
Kindly send us a confirmation letter.
TM
Tebogo M's update07 Aug 2019, 21:25
Reviewer Update
Thank you so much.☺
Kindly send us a confirmation letter.
Kindly send us a confirmation letter.
TM
Tebogo M's updateReviewer Update
15 Aug 2019, 21:46Dear RCS,
Could you kindly send us a confirmation letter, regarding the ********** credit clear.
I fail to understant why we should keep pestering you like this.
How long should we wait, to receive proper service from you?
Could you kindly send us a confirmation letter, regarding the ********** credit clear.
I fail to understant why we should keep pestering you like this.
How long should we wait, to receive proper service from you?
TM
Tebogo M's update15 Aug 2019, 21:46
Reviewer Update
Dear RCS,
Could you kindly send us a confirmation letter, regarding the ********** credit clear.
I fail to understant why we should keep pestering you like this.
How long should we wait, to receive proper service from you?
Could you kindly send us a confirmation letter, regarding the ********** credit clear.
I fail to understant why we should keep pestering you like this.
How long should we wait, to receive proper service from you?