Poor customer service

I am still awaiting your response since Tuesday after trying to close/cancel both my RCS and Game cards at Middelburg Mall Game (Store G140). Settlement amounts paid on both cards.

Settlement amounts paid, given to me by instore Game Call Centre;

RCS- R8824.47 - Paid 23/04/2019 10:50AM Game - R2687.92 - Paid 23/04/2019 10:50AM

You promised that you will have it sorted before the end of the week. Yet no documentation of confirmation has been sent nor have I received any follow up calls. I have already paid my settlement amount and want the cards cancelled without additional admin costs to me as you add this to the bill every month even if the settlement amounts are fully paid.