HS
Heinrich S
1 reviews | Active since Jan 2022
12 Jan 2022, 06:53
Poor customer service
Good day
My mother Helena Kilian I'd ***
She is deceased on 6 Desember 2021
She have 3 accounts with Rcs group.
Ctm
Game
Rcs
Since 7 Desember 2021 I have been going thru harrassment from mbd and Blake. I send them the death certificate but they keep on harassing me almost everyday. I was going thru a difficult time since the death of my mother.
My mother was also under debt review . And the court order was granted . In june 2021.
I called the rcs call centre numerous times to ask if they can assist me with reduced settlement amounts for the above 3 accounts .
Up until today I am still waiting.
I want to settle all 3 accounts asap
Kindly assist me with reduced settlement amounts on the 3 accounts. Please.
Helpful (0)
Replies (3)0
Replies (3)RCS's replyOfficial
12 Jan 2022, 07:13Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 Jan 2022, 07:13
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
HS
Heinrich S's updateReviewer Update
12 Jan 2022, 09:02I did call your customer service department numerous times already but with no success.
They insist they want to speak to my mother who is deceased. I explain she is deceased but the call centre agents is very rude and end the call. That is very unprofessional.
They insist they want to speak to my mother who is deceased. I explain she is deceased but the call centre agents is very rude and end the call. That is very unprofessional.
HS
Heinrich S's update12 Jan 2022, 09:02
Reviewer Update
I did call your customer service department numerous times already but with no success.
They insist they want to speak to my mother who is deceased. I explain she is deceased but the call centre agents is very rude and end the call. That is very unprofessional.
They insist they want to speak to my mother who is deceased. I explain she is deceased but the call centre agents is very rude and end the call. That is very unprofessional.
RCS's replyOfficial
19 Jan 2022, 11:59 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply19 Jan 2022, 11:59
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
