HS
Heinrich S

1 reviews | Active since Jan 2022

12 Jan 2022, 06:53

Poor customer service

Good day

My mother Helena Kilian I'd ***

She is deceased on 6 Desember 2021

She have 3 accounts with Rcs group.

Ctm

Game

Rcs

Since 7 Desember 2021 I have been going thru harrassment from mbd and Blake. I send them the death certificate but they keep on harassing me almost everyday. I was going thru a difficult time since the death of my mother.

My mother was also under debt review . And the court order was granted . In june 2021.

I called the rcs call centre numerous times to ask if they can assist me with reduced settlement amounts for the above 3 accounts .

Up until today I am still waiting.

I want to settle all 3 accounts asap

Kindly assist me with reduced settlement amounts on the 3 accounts. Please.

0
Replies (3)
RCS
RCS's reply12 Jan 2022, 07:13
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group
HS
Heinrich S's update12 Jan 2022, 09:02
Reviewer Update
I did call your customer service department numerous times already but with no success.
They insist they want to speak to my mother who is deceased. I explain she is deceased but the call centre agents is very rude and end the call. That is very unprofessional.
RCS
RCS's reply19 Jan 2022, 11:59
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS