Poor customer service

I have tried claiming for insurance for over a month now due to retrenchment, no one from the claims department is bothering to tell me what’s going on, they are ignoring my emails,Probably because they are waiting for my insurance to lapse so that they don’t have to pay out, had I known that this is how poorly Game stores treat customers I wouldn’t have bothered with them. Collection department calls me everyday and can I mention that some of them are even rude towards me they even hang up on me. I have proof that I’ve been trying to claim for insurance from them and I will go as far as I can to get the treatment I deserve from game. This is uncalled for, do better Game!