Poor customer service

<p>I just had a pleasure, being sarcastic off course, of dealing with one of your collections personel, I called to enquire about an sms that was sent to me, and after the sms was clarified, I enquired about my me acount, which was handed over to your lawyers. I asked about the outstanding amount on this account, and she furnished me with an amount that sounded different to the ones the lawyers gave me in december. I then wen to complain that the service from the lawyers was poor to say the least, I never get sent a monthly statement on this account, and therefore don't know where I stand with it. She then went to tell me that I need to take it up with the lawyers, since my account was with them, and therefore nothing to do with RCS. I am an RCS client, and not the lawyers, if I have a query with the people allocated to handle my acount, they become your responsibility,and if a client mentions some disatisfaction with the lawyers, try assuring the client that you will take it up with them, not just shrug off your part in this relationship?</p>