FK
Frank K
1 reviews | Active since Feb 2015
23 Feb 2022, 08:44
POOR CUSTOMER EXPERIENCE
My Edgars account was overpaid I wasn't aware about it and RCS kept quiet (*******🙄). External company that I was using advised me of the overpaid and advised that I forward documentations for them to process the payment. I did forward the documents on the 14th of Feb. Only now they telling me it'll take 7 - 14 for them to process a refund.
Why would you need 7 - 14 days to process a refund while sitting with all the relevant documents. RCS are skelems. Their service is one of the poor service I've ever dealt with I my entire life.
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RCS's replyOfficial
23 Feb 2022, 16:54Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Grou
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Grou
RCS's reply23 Feb 2022, 16:54
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Grou
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Grou