Poor customer care from RCS GROUP

Iam very disappointed with the service am getting from RCS group I get paid my game account on the 1st of march till today am still waiting for the it to appear in my account I called in from the 14th I was told to send proof of payment I did that three times still wen I call I get different people telling to wait all their waiting periods has lapsed no feedback nothing .I was the consultants are rude ,the what more should I do next where must I pay my account coz I paid in the store the proof of payment was sent by their stuff member at the credit desk Ayanda in middelburg but still they deny is my money gone to the drain like that.charges are added that am not a good customer