HW
Henk W
1 reviews | Active since Sept 2024
06 Nov 2025, 14:30
Poor customer care
Opened an account at Makro 10 days ago. To this day, I can't buy anything online, as my digital card isn't displaying. Needless to say, RCS is unable to resolve the issue. Several phone calls and then dead quiet. Situation remains. Can't buy anything, so what's the use?
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
06 Nov 2025, 14:46Good day Mr. Henk,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply06 Nov 2025, 14:46
Official
Good day Mr. Henk,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
HW
Henk W's updateReviewer Update
06 Nov 2025, 14:54RCS - you must really stop escalating and for once do something about it. You're losing business.
Don't phone me, email please, I'm tired of your phone calls as nothing ever gets done.
Don't phone me, email please, I'm tired of your phone calls as nothing ever gets done.
HW
Henk W's update06 Nov 2025, 14:54
Reviewer Update
RCS - you must really stop escalating and for once do something about it. You're losing business.
Don't phone me, email please, I'm tired of your phone calls as nothing ever gets done.
Don't phone me, email please, I'm tired of your phone calls as nothing ever gets done.
RCS's replyOfficial
06 Nov 2025, 15:03Good day Henk,
Thank you for accepting my call.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS group
Thank you for accepting my call.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS group
RCS's reply06 Nov 2025, 15:03
Official
Good day Henk,
Thank you for accepting my call.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS group
Thank you for accepting my call.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS group