Poor complaint handling
I have lodged formal complaints with RCS on 30 September. I have been following up and told that someone will call me. I have been waiting for the call since the 30th!
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Replies (2)
RCS's replyOfficial
05 Oct 2020, 10:51Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply05 Oct 2020, 10:51
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
's updateReviewer Update
07 Oct 2020, 12:15I have received two email responses today, one from someone who completely lost the plot, a week later, three formal complaints and no one has contacted me!
's update07 Oct 2020, 12:15
Reviewer Update
I have received two email responses today, one from someone who completely lost the plot, a week later, three formal complaints and no one has contacted me!