Poor bs service

My story begins Sept 19 when this well groomed, we'll spoken aproaced me at Builders Parow. Having just been retrenched and trying to find my feet I thought I was signing up for a points card which would have been brilliant, to my surprise I received an sms later on saying. My Builders cc has been approved with a limit of R3000. Happy as a baby in toys 'R' us I spend the money and repaid every 2 to 3 days. I was doing part time handyman work and making a good living but knew it can go better if I had more funds available. After numerous mails and calls up and down I had to let go of the idea because of their policy's, that was until this morning 23/12, I received a call from someone who had all my info and said I can reply on the 12th of Jan 2020, I of course was over the moon and already had some clients waiting on my feedback. Now, here's the bizarre part, after confirming my banking details, income and expenditure she said something about R687, assuming she meant that was my repayment I agreed (keep in mind, I'm sitting inside a ceiling) much to my surprise, the R687 was taken from my builder card and deposited into my FNB card, ridiculous, I had 5 x that amount in my bank account, why would I want your stupid R687. I respectfully request you immediately reverse this transaction, contact me iro a credit increase or close the account. I have 2 phone logs proving that I have tried phoning you for more than 2 hours until 1717 this afternoon.

Have a blessed day