Poor bad service

On the 23 /01/19 i open a game card at hazyview game store 24 january i purchased a fridge using the card .25 /01/19 received an sms while at work someone was buying using my card i reported and was told to send affidavit to disputes all cards for them to investigate my card was blocked on the 25 january until today i have been phoning to make follow up but it seems they havent done anything yet.in april i phoned and was told to go to nearest game to collect a new card on arrival i was told the card is still pending coz they are still investigating. Was told to vome back the following monday .today 28 may i phoned was told that they havent finish because i need to send some focuments and the lady was very rude.im dissapointed with their service .poor poir service can not recomend game to anyone.