poor and vcery bad service

I have called since Monday the 11 January 2015 to get a letter stating that my account with game is paid up and closed,<br> and now at 10:07 i have received a email saying the account is paid up in full and has a \zero balance"i have not asked for this.<br> Now when i call to ask that the error should be fixed a lady from your call centre with the name of Alisha Herbert was very rude and shouting at me as if i am her kid. <br> I am very disappointed in the service i have received i regret why i took an account with game RCS. I would not advice anyone to have a account with game RCS because it is just asking for trouble in your life.<br> game RCS do not meet their promises i have been promised that i will receive the letter in 48 hours and it is more than 50 hours. I am taking this up with hello Peter so that people could know how game RCS is treating their customers. """