VD
Vernon D
1 reviews | Active since Oct 2019
13 Mar 2020, 17:45
Poor After Sale Service
I have been trying to sort a airtime issue with RCS since 22 Feb 2020, I was said that someone will respond to my email within 72 hours and up until today no one has called me or emailed me this is Bad service and my account is paid not in arrears. I called today and my call time was 50mins, Query not sorted and waited forever for a Manager attend to me which I never got to speak to. They want to gain new business but the after sale service so poor I won't how they treat their staff if they treat their customers so. I'm so disappointed in doing business with RCS and no one should do business with them. My R200 airtime was done whilst being on a call for 50mins they not going to compensate me.
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Replies (2)
RCS's replyOfficial
13 Mar 2020, 19:49Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply13 Mar 2020, 19:49
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
VD
Vernon D's updateReviewer Update
16 Mar 2020, 19:18I'm really disappointed now, I made a purchase on Saturday and after a hour or two I received a sms to say there has been suspicious transactions on my account and they unlocked my card, I phoned the Call Centre now and the customer car agent spoke to the ***** Dept and they advised that they blocked my account due to similar amounts of airtime purchases was attempted and hence they blocked but this is the same reason I have laid the complaint due to this airtime error and I have to send a copy of ID with 3 signatures on it but my query was still not attended after RCS rep**** on Friday, What type of service provider is RCS why must I wait so long for everything.
VD
Vernon D's update16 Mar 2020, 19:18
Reviewer Update
I'm really disappointed now, I made a purchase on Saturday and after a hour or two I received a sms to say there has been suspicious transactions on my account and they unlocked my card, I phoned the Call Centre now and the customer car agent spoke to the ***** Dept and they advised that they blocked my account due to similar amounts of airtime purchases was attempted and hence they blocked but this is the same reason I have laid the complaint due to this airtime error and I have to send a copy of ID with 3 signatures on it but my query was still not attended after RCS rep**** on Friday, What type of service provider is RCS why must I wait so long for everything.