Poor Account Closure Service & Customer Service

<p>On 24/08/2016 I requested a settlement amount for total closure of the account & card upon which I was requested to send proof of payment & my ID to ********** requesting the account to be closed. I paid the money immediately and sent my email on 24/08/2016 requesting proof in writing that my account is closed. A few days later I received a call that my email was received and that I will get notification around 15/09/2016 that my account & card is closed.</p> <p>Instead of receiving in writing that my account is closed, I receive an invoice on 14/09/2016 with money outstanding. I called the RCS group on 16/09/2016 to lodge my complaint and Orlando said I must forward him the email that I sent to the "closures" email address to investigate. I sent him the email and copied the "closures" email address in again. Yesterday (19/09/2016) I sent a follow up email to Orlando & Closures again and requested an answer back.......NOBODY has contacted me regarding this enquiry. </p> <p>When can I expect this matter to be sorted?</p>