AV
Anthea V
1 reviews | Active since Nov 2015
25 Oct 2023, 16:44
Pnp/RCs store accoung nightmare
I'm very disappointed at the service I'm getting regarding the linking of my pnp store credit to my smart shopper card. I opened my account I the 9th Oct and since than I have struggling and feeling frustrated with the stories I am being told regarding my pnp store card.. I have been up and down to the store, used my own airtime whole week already just to speak to rcs to link my card.
First I was told to wait 5 minutes I will receive an sms to link my account.. 5 minutes has turned to days.
Than I was told that you guys have closed your books so a link can't be done. (listen to your recordings)
3rdly I was told that you guys are busy with a system upgrade to make the smart shopper accounts to be more secured.
Today I was told that there is a technical issue and a technician should be called in. I'm so fed up and frustrated about the treatment as I have to go up and down to sort this out...
I've sent emails and no one seems to even bother to respond. Next is hello Peter
Helpful (0)
Replies (11)0
Replies (11)
RCS's replyOfficial
25 Oct 2023, 16:48 Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply25 Oct 2023, 16:48
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
AV
Anthea V's updateReviewer Update
25 Oct 2023, 16:51I have been emailing you guys you are ignoring my emails and your call centre consultants are not helping. I'm exhausted I just want to sort my family out is that too much to ask for. I have to travel up and down to the store and use my airtime mostly as I'm given the incorrect information.
AV
Anthea V's update25 Oct 2023, 16:51
Reviewer Update
I have been emailing you guys you are ignoring my emails and your call centre consultants are not helping. I'm exhausted I just want to sort my family out is that too much to ask for. I have to travel up and down to the store and use my airtime mostly as I'm given the incorrect information.
RCS's replyOfficial
25 Oct 2023, 16:57Hi Anthea, Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
The matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
RCS's reply25 Oct 2023, 16:57
Official
Hi Anthea, Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
The matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
AV
Anthea V's updateReviewer Update
26 Oct 2023, 18:54Well I have been waiting and was told yesterday that I would receive a call within 48hrs so I will be waiting and I hope this can be sorted out. And I can get my account linked and be able to use it.
AV
Anthea V's update26 Oct 2023, 18:54
Reviewer Update
Well I have been waiting and was told yesterday that I would receive a call within 48hrs so I will be waiting and I hope this can be sorted out. And I can get my account linked and be able to use it.
RCS's replyOfficial
27 Oct 2023, 08:22Hi Anthea, please accept our sincere apologies for the inconvenience experienced and the delay in our response.
RCS's reply27 Oct 2023, 08:22
Official
Hi Anthea, please accept our sincere apologies for the inconvenience experienced and the delay in our response.
AV
Anthea V's updateReviewer Update
27 Oct 2023, 08:34Will this be sorted or will I have to cancel my account due to the technical issue? I mean it's month end I am supposed to go grocery shopping.
AV
Anthea V's update27 Oct 2023, 08:34
Reviewer Update
Will this be sorted or will I have to cancel my account due to the technical issue? I mean it's month end I am supposed to go grocery shopping.
RCS's replyOfficial
27 Oct 2023, 08:53Hi Anthea, the matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
RCS's reply27 Oct 2023, 08:53
Official
Hi Anthea, the matter has been logged for investigation. We would like to investigate your complaint in depth and therefore request your patience in allowing us to investigate this matter. We will contact you as soon as possible.
AV
Anthea V's updateReviewer Update
27 Oct 2023, 09:10OK thank you
AV
Anthea V's update27 Oct 2023, 09:10
Reviewer Update
OK thank you
RCS's replyOfficial
27 Oct 2023, 09:45Thanks, and it was a pleasure assisting you today.
RCS's reply27 Oct 2023, 09:45
Official
Thanks, and it was a pleasure assisting you today.
AV
Anthea V's updateReviewer Update
27 Oct 2023, 13:05I would like to thank Thabang Seoketse for taking the time to assist me and go out of his into sorting my issue out... Please make sure he sees this
AV
Anthea V's update27 Oct 2023, 13:05
Reviewer Update
I would like to thank Thabang Seoketse for taking the time to assist me and go out of his into sorting my issue out... Please make sure he sees this
RCS's replyOfficial
27 Oct 2023, 13:15 Thanks for your feedback, Anthea. This is important to us; I will pass on your feedback.
RCS's reply27 Oct 2023, 13:15
Official
Thanks for your feedback, Anthea. This is important to us; I will pass on your feedback.