PnP store card RCS

I was approved for a PnP store card of which RCS is the underwriters. Cannot create pin. R1000 of airtime no joy in resolving. This is since 08th April 2023. Spoke to call centre manager on the 10th April and told her they need to get IT on it asap. She told me not needed must wait for system update next day and it will be sorted. Latest news from RCS is IT is trying to resolve this issue as this has never happened before. Looking at the track record of RCS regarding PnP store cards it is not something new. Can you please drop the words sorry and I understand as you clearly do not and think we are uneducated to expect believing your lies bbeing fed to us rather than acknowledging the world's highest class of incompetence. In life you either can or cannot. Which is it going to be? Remember computers are told by humans what to do. Stop blaming it for your faults. I expect to hear from you today otherwise I would need to take recourse on the airtime you have cost me.