TS
Thereasa S
1 reviews | Active since Sept 2010
10 Oct 2018, 12:00
PLEASE SORT OUR YOUR ADMIN
I took out a loan from RCS last year. I really had bad service and decided to settle my account. I phoned for a settlement I was told they could not give me a settlement and that I had to call back 2 days later. (So that I need to pay interest for 2 more day.) When I phoned the new interest was extremely high and did not make sense. I then made a payment and sent an email asking for assistance as I was not happy with the amount. All of this happened on 13 August. To this date I have not received an response to the numerous mails I sent trying to sort it out. When I phone they say there is no problem on the account. Today I recieved a letter of demand for an outstanding amount. When I phoned I was informed I need to pay it. Get this account of my name!
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Replies (3)
RCS's replyOfficial
10 Oct 2018, 15:55Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply10 Oct 2018, 15:55
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
12 Oct 2018, 12:21Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply12 Oct 2018, 12:21
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
TS
Thereasa S's updateReviewer Update
15 Oct 2018, 16:19I received a paid up letter thank you, but a day later I also received a statement saying I still owe you money!
TS
Thereasa S's update15 Oct 2018, 16:19
Reviewer Update
I received a paid up letter thank you, but a day later I also received a statement saying I still owe you money!