Pick Pay RCS not allocating peoples payments

Pick Pay RCS has stoped my card due to their terrible service, i have paid my account the day i got the message from then, and its been two weeks later and they still have not allocated my payment and this is making my name look bas as they are sending me emails saying my account is overdue now due to them not doing their job. I have phoned, send emails, send POP and still till date my payment has not been allocated , so where has my money gone to? i am sitting with all emails and calls to them with me following up, but still my account is suspended and overdue to them not doing their job. I will no longer follow up and they will be liable for all further cost to my account due to their incompetence. I will never ever make use of them again. Their service is horrible