Pick n Pay Store Account - Unwilling To Transfer Credit Facility To New Smart Shopper Card

I have a Pick n Pay Store Account. The Pick n Pay Store Account is linked to a Pick n Pay Smart Shopper Card. I had to get a new Smart Shopper Card on Sunday because the old one was not swiping or scanning anymore. Pick n Pay transferred the old card to the new card, but did not transfer the Store Account as they do not have access to that system as they say. I was instructed to make contact with RCS to do the switch.

I sent an inbox message on Monday to RCS via Facebook and was told that RCS will contact me. Today is Wednesday and no one has bothered to contact me and the switch has not being made yet.

What will it take to get this sorted out or should I just cancel the Store Account?