SL
Stuart L
1 reviews | Active since Mar 2010
21 Nov 2024, 09:23
Personal Informaton leak
Beware: I have recently been ****med via my Builders Warehouse card. It turns out that this is a credit card not only for Builders Warehouse but also for other shops, like Dischem. The ****mers are getting your personal information from Builders or RCS who leak it to ************ actors. From my experience, they are given your card number, your cellphone number, the fact that you have a Builders card and obviously your name. These actors phone you up and tell you that your account has been subject to a *****ulent transaction and low and behold, before you know it, you will be paying R40000 off like I will be shortly. One has to ask oneself why with the POPIA act in place are these companies not taking more care of our personal data? My card is now in multiple pieces, and I vow never to use Builder or RCS ever again. Also, when they realize that the data has been leaked, why don't they make their clients aware of it? Of course, why should they care, they get paid anyway!
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
21 Nov 2024, 09:32Good day,
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
RCS's reply21 Nov 2024, 09:32
Official
Good day,
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
SL
Stuart L's updateReviewer Update
17 Dec 2024, 09:41So, I have contacted RCS and the only way for someone to get a cash advance on this store card it to either log on to my Builders App (i'm the only one with the password) or to contact RCS direct, provide all my details and they will consider it. Please tell me how it is conceivably possible for someone to have successfully done this. I have tried this approach myself without success. As I mentioned earlier, this is an RCS inside job!!!
SL
Stuart L's update17 Dec 2024, 09:41
Reviewer Update
So, I have contacted RCS and the only way for someone to get a cash advance on this store card it to either log on to my Builders App (i'm the only one with the password) or to contact RCS direct, provide all my details and they will consider it. Please tell me how it is conceivably possible for someone to have successfully done this. I have tried this approach myself without success. As I mentioned earlier, this is an RCS inside job!!!
RCS's replyOfficial
17 Dec 2024, 10:48Good day Stuart,
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
We apologies for any inconvenience caused.
Kind Regards, RCS Group
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
We apologies for any inconvenience caused.
Kind Regards, RCS Group
RCS's reply17 Dec 2024, 10:48
Official
Good day Stuart,
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
We apologies for any inconvenience caused.
Kind Regards, RCS Group
Please note that we are still in the process of finalizing our investigation and will revert to you as soon as possible.
We apologies for any inconvenience caused.
Kind Regards, RCS Group
SL
Stuart L's updateReviewer Update
17 Dec 2024, 10:53That is not what your emails and SMS have alluded to!
When I contact your ***** line, I am told that I first need to go to the court to get a subpoena before any details pertaining to this activity will be provided. Sounds like a cover up to me.
When I contact your ***** line, I am told that I first need to go to the court to get a subpoena before any details pertaining to this activity will be provided. Sounds like a cover up to me.
SL
Stuart L's update17 Dec 2024, 10:53
Reviewer Update
That is not what your emails and SMS have alluded to!
When I contact your ***** line, I am told that I first need to go to the court to get a subpoena before any details pertaining to this activity will be provided. Sounds like a cover up to me.
When I contact your ***** line, I am told that I first need to go to the court to get a subpoena before any details pertaining to this activity will be provided. Sounds like a cover up to me.
RCS's replyOfficial
17 Dec 2024, 11:09Good day Stuart,
Your account has been sent to our verification team, feedback will be provided once we have received it.
Kind Regards,
RCS Group
Your account has been sent to our verification team, feedback will be provided once we have received it.
Kind Regards,
RCS Group
RCS's reply17 Dec 2024, 11:09
Official
Good day Stuart,
Your account has been sent to our verification team, feedback will be provided once we have received it.
Kind Regards,
RCS Group
Your account has been sent to our verification team, feedback will be provided once we have received it.
Kind Regards,
RCS Group
SL
Stuart L's updateReviewer Update
17 Dec 2024, 12:59Just to advise what a rank amateur company this is, I received two SMS' stating that there is again suspicious activity on my Builder Store card. I called RCS on the number provided and the person who answered the phone could not help. The second person believes that the account was blocked since further investigation is being conducted. Let's hope so before I'm out of pocket of even more money!
SL
Stuart L's update17 Dec 2024, 12:59
Reviewer Update
Just to advise what a rank amateur company this is, I received two SMS' stating that there is again suspicious activity on my Builder Store card. I called RCS on the number provided and the person who answered the phone could not help. The second person believes that the account was blocked since further investigation is being conducted. Let's hope so before I'm out of pocket of even more money!
RCS's replyOfficial
17 Dec 2024, 13:19Good day Stuart,
Your account is with our verification team, the dispute is still in the process of finalizing the investigation and
feedback will be provided once the investigation has been completed.
We apologies for any inconvenience caused.
Kind Regards,
RCS Group
Your account is with our verification team, the dispute is still in the process of finalizing the investigation and
feedback will be provided once the investigation has been completed.
We apologies for any inconvenience caused.
Kind Regards,
RCS Group
RCS's reply17 Dec 2024, 13:19
Official
Good day Stuart,
Your account is with our verification team, the dispute is still in the process of finalizing the investigation and
feedback will be provided once the investigation has been completed.
We apologies for any inconvenience caused.
Kind Regards,
RCS Group
Your account is with our verification team, the dispute is still in the process of finalizing the investigation and
feedback will be provided once the investigation has been completed.
We apologies for any inconvenience caused.
Kind Regards,
RCS Group