WM
Wiseman M

1 reviews | Active since Sept 2019

24 Nov 2023, 14:26

Persistent and Intrusive Sales Calls Despite Repeated Refusals

I am writing this review to express my disappointment and frustration with the aggressive sales tactics employed by RCS. For several weeks, I have been receiving unsolicited calls from their sales team, offering me a loan. Despite my clear and repeated communication that I am not interested in their services and my request to remove my number from their call list, the calls have persistently continued.

What's more concerning is that after I blocked their number on my cell phone, RCS representatives resorted to contacting me on my work number. This has not only been intrusive but has also bordered on harassment, disrupting my workday and professional environment.

I understand the necessity of marketing in business, but there is a fine line between promoting a service and pestering potential customers. The level of insistence and disregard for my requests shown by the RCS sales team is unacceptable and unprofessional. It reflects poorly on the company's respect for customer preferences and their overall business ethics.

I hope this review serves as feedback for RCS to reevaluate their sales strategies and approach potential customers with more respect and consideration for their decisions and privacy.

0
Replies (2)
RCS
RCS's reply24 Nov 2023, 14:45
Official
 Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply24 Nov 2023, 15:05
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS