EF
Esme F
1 reviews | Active since Jan 2019
16 Nov 2019, 08:28
Penalized for being a pensioner
Please I pay Builders Warehouse and I have no idea why it goes through this RCS it's unbelievable. I was retrenched and now on pension if I have changed and phoned about my details fifty times is a little. I receive my late husband's pension on the 10th of the month the only income I receive and they tell me now I get penalized each month for late payments. Please this is a disgrace at 63 I am penalized as I am a pensioner. Please this IS beyond a disgrace
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Replies (3)
RCS's replyOfficial
16 Nov 2019, 09:30Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Nov 2019, 09:30
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
EF
Esme F's updateReviewer Update
16 Nov 2019, 09:48I waited twenty minutes for help from your service department from pillar to post. It's my airtime I use and I still don't know if they changed my details one again after twenty calls and a year later. Take my payment for costs as I pay when I receive my pension. Sorry above and beyond a disgrace.
EF
Esme F's update16 Nov 2019, 09:48
Reviewer Update
I waited twenty minutes for help from your service department from pillar to post. It's my airtime I use and I still don't know if they changed my details one again after twenty calls and a year later. Take my payment for costs as I pay when I receive my pension. Sorry above and beyond a disgrace.
RCS's replyOfficial
29 Nov 2019, 09:46Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply29 Nov 2019, 09:46
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS