PAYMENTS STILL NOT ALLOCATED

Good day ,

Im writing in respect of the bad experience that im having with the accounts department as RCS regarding my Spitz account. On the 26/02/2021 and 26/03/2021 i made payment of R200 each i have forward proof of payment for both of these payments and till to date it still has not been allocated also that i used the incorrect reference no on 26/02/2021.. I called numerous times for the matter to be resolved. I received endless calls from call center stating that account is overdue and immediate payment is required. I took it upon myself to investigate the matter and payment was made to Standard Ban k *** which belongs to RCS CARDS (PTY)LTD also a division of RCS . I called again to let the consultant know said she will send an e-mail to accounts for matter to e resolved . TODAY I RECEIVED ANOTHER CALL AND THIS IS STILL NOT BEEN RESOLVED IM GATVOL AT THE ACCOUNTS DEPARTMENT WHICH CANT EVEN BE REACHED THEY NOT AVAILABLE AND CANT TAKE CALLS WHAT MAKE MATTER WORSE IM LISTED NOW AS A SLOW PAYER AND MY CREDIT SCORE HAS GONE DOWN BECAUSE OF THIS .I WANT THIS MATTER TO BE RESOLVE AS SOON AS POSSIBLE AS IM FORCED TO TAKE THIS MATTER TO THE MEDIA AS WELL AS THE RADIO IM SURE THERE ARE OTHER CLIENTS THAT ARE EXPERIENCE THE SAME ANGER AND FRUSTRATION IN LACK OF COMPETENCY .