JS
Jackie S

1 reviews | Active since Jun 2015

17 Jun 2015, 12:32

Payments & Statements

We bought our couches from Coricraft East Gate the beginning of this year.<br> Since then, we've been having issue after issue with them not sending statements.<br> Even after receiving statements, not all our payments reflect and we have to phone each month to see if they received our payment.<br> <br> We have other accounts elsewhere and never have we had any problems with paying our accounts.<br> The way RCS manages their accounts is actually ridiculous. <br> <br> If we were to pay late, people will phone us immediately but we have to phone each month to make sure that RCS receives our payments. This is not on at all...<br> <br> We will pay this account in full and never open a RCS account again.

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Replies (1)
RCS
RCS's reply18 Jun 2015, 13:25
Official
Hello jackieschoeman,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,