Payments Not Reflected - Proof of Payment Ignored - Account in Arrears - Credit Score Impact - Debt Collector Harassment - Customer Service Failure - Urgent Resolution Needed - Incorrect Account Balance - Frustrated Customer

I made two installment payments for January and February 2025 and submitted the proof of payment (POP) for both. The bank confirmed receipt of these payments, yet to date, the payments department continues to claim they cannot locate them.

As a result, my account has been blocked, placed in arrears and my current balance is not reducing — despite consistent payments from January to date.

This error is now affecting my credit score, and I’m being harassed daily by debt collectors who call me 15–20 times demanding settlement of the supposed arrears.

I’ve done my part, provided all documentation, and followed up repeatedly. I’m requesting urgent intervention to correct my account, restore my credit status, and stop the unnecessary harassment.