LE
Leane E
1 reviews | Active since Jul 2023
14 Jul 2023, 21:30
Payments not allocated to account: *********** Service
Pathetic service with *********** people. I owe R177 on my Contempo Card, as of 1st of July 2023. I paid R500 on the 27th of June 2023 - but with the incorrect reference. I contacted Contempo (RCS Group) as soon as I noticed and sent proof of payment. They advised they would look at it. My family and I then got severely harassed due to non payment, despite me telling them that I had paid and provided proof of payment. I then paid R200 on the 8th of July 2023 with the correct reference. Literally a couple days later - I am still being harassed and then I was reported to TransUnion for "apparently" defaulting on ONE payment - despite informing them multiple times that I did not and providing proof. Now my credit record is affected. When I call in .. I am told to just pay the R177 and they havent looked to allocate any of the funds. They will escalate .. over and over. No one at RCS has any idea what is going on it seems.
I have dispute this with TransUnion - but the service delivery is simply apalling.
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
15 Jul 2023, 09:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Jul 2023, 09:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
15 Jul 2023, 09:05 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Jul 2023, 09:05
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
15 Jul 2023, 09:09Good day Mrs Leane Edwards
My name is Bronwyn, and I will be assisting you with your complaint.
My name is Bronwyn, and I will be assisting you with your complaint.
RCS's reply15 Jul 2023, 09:09
Official
Good day Mrs Leane Edwards
My name is Bronwyn, and I will be assisting you with your complaint.
My name is Bronwyn, and I will be assisting you with your complaint.
RCS's replyOfficial
15 Jul 2023, 09:54 Good day Mrs Leane Edwards
Thank you for taking my call, as advised I have escalated the proof of payment to the relevant department for allocation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Bronwyn
Thank you for taking my call, as advised I have escalated the proof of payment to the relevant department for allocation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Bronwyn
RCS's reply15 Jul 2023, 09:54
Official
Good day Mrs Leane Edwards
Thank you for taking my call, as advised I have escalated the proof of payment to the relevant department for allocation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Bronwyn
Thank you for taking my call, as advised I have escalated the proof of payment to the relevant department for allocation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Bronwyn
LE
Leane E's updateReviewer Update
18 Jul 2023, 15:00Please note that I am still receiving calls from your company, being harassed for money. The funds still have not been allocated to my account and I am a receiving excuses that it's forwarded to the relevant department.
How difficult can this be?
If this is not fixed by the end of this week, I will take this further with the NCR.
How difficult can this be?
If this is not fixed by the end of this week, I will take this further with the NCR.
LE
Leane E's update18 Jul 2023, 15:00
Reviewer Update
Please note that I am still receiving calls from your company, being harassed for money. The funds still have not been allocated to my account and I am a receiving excuses that it's forwarded to the relevant department.
How difficult can this be?
If this is not fixed by the end of this week, I will take this further with the NCR.
How difficult can this be?
If this is not fixed by the end of this week, I will take this further with the NCR.
RCS's replyOfficial
18 Jul 2023, 15:20Good afternoon Leane Edwards, Thank you for your post. Kindly be advised that we have made the necessary amendments to your account. You should no longer receive call from our collections department. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply18 Jul 2023, 15:20
Official
Good afternoon Leane Edwards, Thank you for your post. Kindly be advised that we have made the necessary amendments to your account. You should no longer receive call from our collections department. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
LE
Leane E's updateReviewer Update
20 Jul 2023, 15:54Please advise if the payments have been allocated to my account and the ITC listing has been removed?. If I call through to the customer service .. I receive the same feedback as I did previously.
Please can a statement be emailed to me.
Please can a statement be emailed to me.
LE
Leane E's update20 Jul 2023, 15:54
Reviewer Update
Please advise if the payments have been allocated to my account and the ITC listing has been removed?. If I call through to the customer service .. I receive the same feedback as I did previously.
Please can a statement be emailed to me.
Please can a statement be emailed to me.
RCS's replyOfficial
21 Jul 2023, 16:38Hi Leane Edwards. My name is Victor.
I will look into this and contact you to explain what's happened.
I will look into this and contact you to explain what's happened.
RCS's reply21 Jul 2023, 16:38
Official
Hi Leane Edwards. My name is Victor.
I will look into this and contact you to explain what's happened.
I will look into this and contact you to explain what's happened.
RCS's replyOfficial
21 Jul 2023, 16:50Hi Leane Edwards I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. If you are satisfied that we have successfully resolved this for you, please consider updating your star rating here.
RCS's reply21 Jul 2023, 16:50
Official
Hi Leane Edwards I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. If you are satisfied that we have successfully resolved this for you, please consider updating your star rating here.