Payments

I am an new client to RCS as I own a Makro Credit card which is powered by RCS.

I made EFT payment to there account on the 25.10.2017 and they never allocated the payment to my account after I sent them my proof of payment 5 times to do so.

Now I received an letter from RCS stating that I am now in Arrears due to non payment? I mean what the hell, I made the payment, RCS staff are to incompitent to capture payments to the correct accounts. I spoke to a gentleman, received another email address ********** whereto I must email my proof of payment to for the 6th time last week, but still no allocation was done. This morning I make another payment to them and sent my proof of payment to ********** ? I want this cleared today still and I want to know what my installment is as I know for a fact that I am NOT in arrears