LS
Lynne S

1 reviews | Active since Mar 2020

03 May 2018, 11:01

Payment takes long to reflect on my account every month

Payment still not reflecting on my account and credit is not available. It is now the third working day and still my credit is not available to use.

Why does it always take so long to reflect?

0
Replies (3)
RCS
RCS's reply03 May 2018, 18:02
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply08 May 2018, 12:43
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

LS
Lynne S's update08 May 2018, 12:53
Reviewer Update
You say that "We are pleased to inform you that your complaint has been resolved" when you have not phoned me once and have not provided me with a list of stores where I can go pay my account. Your complaint resolution is lazy and half ass.