PAYMENT PLAN WHICH I NEVER ACCEPTED TO AND RCS TELLING ME STORIES

I just accepted the RCS store card end of March and I was told that I will be able to choose the payment period in any shop where I am purchasing over 600. I went to Game whereby I was indeed given the option to choose and the following day I made a purchase of R11073.00 at Deco-furn and I was never given an option to choose the plan and when I asked I was told that their system did not ask.

I called RCS about the issue and I was told to call after the payment had cleared which I then did. I explained the problem and I was told that they have escalated the matter so that it can be changed to 36 months. I was told that the change will be done within 48-72 hours. I called this morning and now i am being told a different story that they was no escalation done and the lady only escalated it today and that she is not sure how long it will take for admin to attend to it because there is a backlog.

I am so dissapointed because when I app**** I was told that I will be able to choose the payment plan at the shops. I was never told that it is not all the shops that will allow me to choose the payment plan because should I have known then I will not have accepted the card. I was told that the balance is on a revolving plan. I accepted the card as I knew that I was going to afford to pay on 36 months period plan and now Deco-furn just decided to put me on a revolving credit which affects my budget. I wouldn't have taken the offer if I knew that I was being misled.