Payment not reflecting on account

Made payment via RCS App on the 24th of September and still not reflecting on my account. Chose the credit card option as the payment option. The payment has gone off my credit card. I phoned RCS just before month end and they said it takes a few days if paying via app, so I waited. Phoned again yesterday and they can't pick up my payment. Requested that I send proof of payment - first it was paid with credit card and I can't get proof of payment. I was then told to email *** with proof of payment. I phoned Woolworths financial services, as I used my woolworths black credit card and they are not able to provide me with proof of payment but they did give me some Auth codes and some other transaction codes. I then sent these codes and screen shot of payment from my credit card transactions history. I phoned again today and was told they don't pick up my email. This whole process is ridiculous and stressful. This is not how you do business. Please allocate my payment to my account as currently it shows I have not paid and that isn't the case. I am currently in hospital and this whole thing is causing severe anxiety and frustration. I noticed that a whole lot of other people have been complaining about the same issue. Please get it sorted.