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LA
Lebogang A

1 reviews | Active since Jun 2020

10 Jun 2020, 13:51

Payment not reflecting

Goodday I’m really not happy with the service I’m getting from RCS group,I always make my payments using the self service app and I’ve never experienced this kind of a problem whereby my payment isn’t reflecting,it’s been 5 days now and still my payment isn’t reflecting and I’ve contacted my bank to check with them what the problem could be,but they checked and sent me proof of my bank statement showing that the money was successfully taken out of my account by RCS,I’ve called so many times and they keep saying I must send my bank statement reflecting the payment,which I have twice but no response.I am frustrated because I always pay on time,I want my money transferred back into my bank account because they took it out but failed to allocate the funds to my profile.

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Replies (3)
RCS
RCS's reply10 Jun 2020, 13:53
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group


LA
Lebogang A's update10 Jun 2020, 13:59
Reviewer Update
I want my money as soon as possible,the very same way it was taken out,I want it back,I’m tired of wasting all my airtime being put on one line to another without success.Ill start making payments using a different method,the self service app is frustrating.I want my money please.
LA
Lebogang A's update11 Jun 2020, 07:36
Reviewer Update
No response,but yet I keep getting getting calls from collections saying I missed my payment! I paid my account on time using the RCS app.Your guys took out my money,the bank also confirmed it,I’ve emailed my bank statement twice but no one seems to be assisting me with this matter.I need this resolved because the problem was on your side.I always pay using the app,nothing like this has happened.My payments always reflect on time,why this time it hasn’t,today is 6 days now.