Payment not reflecting
I received an SMS last week sometime regarding my credit card being in arrears. I then went on and made a payment of R 2,221.32 on the 13th of August 2025. It's still not reflecting. I sent an email to *** on the 25th with proof of payment. I still haven't heard anything or is that payment reflecting yet. This is negatively affecting my credit score.
One problem I've had in the past is that clients will call me but say that I don't answer. I don't know what the cause of that is.
Helpful (0)
Replies (1)0
Replies (1)
RCS's replyOfficial
27 Aug 2025, 12:22Good day Debbie D,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply27 Aug 2025, 12:22
Official
Good day Debbie D,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group