Payment Not Allocated When Customer has Paid on Time
I have been a client of RCS for years and have never skipped payment even during covid lockdowns my account was always kept updated. On the 1st of July 2023, I made payment for my Coricraft account under RCS at Mall of Africa. 13 days later I am being harrassed by RCS stating my account is in arrears and that its sent to collections as I have FAILED TO MAKE PAYMENT! Coricraft Manager sent them his receipt of my payment, I have Emailed them and whatsapped them my proof of payment, I have sent everything to their collections to PROVE that my account should not even be sitting with them and still I am treated as if I have not paid when clearly the error lies with them and their system and failure to allocate the payment. Now I have to deal with risks of having my credit report impacted over their incompetence. I swear I am going to pay up this account and close it off and cut up the card as I now want nothing to do with RCS!
People should be warned about RCS!!
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Sending me contact details of the useless customer service call center is even worse as i have been bounced from one numb nut to the next with no help insight. Could not be given the payments department number as they "only deal with emails". RCS has been useless in correcting their own mistake and i have to deal with the after effects.
Find my name and go listen to the 15 useless recordings of me seeking help from your customer service staff since sunday.
Sending me contact details of the useless customer service call center is even worse as i have been bounced from one numb nut to the next with no help insight. Could not be given the payments department number as they "only deal with emails". RCS has been useless in correcting their own mistake and i have to deal with the after effects.
Find my name and go listen to the 15 useless recordings of me seeking help from your customer service staff since sunday.
We acknowledge receipt of your reply.
Kindly provide us with your account information as we are unable to locate your account with the details provided.
We acknowledge receipt of your reply.
Kindly provide us with your account information as we are unable to locate your account with the details provided.