MB
Marinda B
1 reviews | Active since Aug 2017
01 Jul 2024, 11:00
Payment not allocated to account
I have made an EFT payment to the Makro Trade account on 28 May 2024 for my monthly RCS installment. It is now more than a month ago and the payment has still not been allocated to my account. I sent numerous emails and telephonically informed them about the payment with no joy. They just say that they have not received the payment, although my bank confirmed that the payment was received by Makro. They have now placed me onto ITC for non-payment for a payment that I have made. This money cannot be reversed by my bank and will be a huge loss if I have to loose the money.
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RCS's replyOfficial
01 Jul 2024, 11:04Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply01 Jul 2024, 11:04
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group