NM
Naledi M

1 reviews | Active since Feb 2011

15 Jul 2016, 09:14

Payment not allocated

<p>RCS needs to improve their service when it comes to payment allocations. I made a EFT payment since they are a public recepient on Standard Bank Internet Banking and it was not my first time I used such method to make a payment. The payment was made on 29 June 2016, but up until today 15 July the payment is not allocated. I made a payment of R1783.00</p> <p> </p> <p>I have now send a proof of payment hoping to have this matter sorted, and I want the interest that was charged on the overdue account to be reversed. </p> <p> </p> <p>Why give us the option to pay via EFT if it takes more than 5 days to allocate the payment.</p> <p> </p> <p>This is really annoying. </p>

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Replies (2)
RCS
RCS's reply18 Jul 2016, 11:35
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply22 Jul 2016, 07:25
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,