Payment Made Still Not Resolved 20 days later

I made large payment on my account on the 23rd Dec 2017, I then gave RCS time to process the payment. Called on the 27th Dec 2017 to find out when it would be processed, was advise my account would be up to date by the Friday 29th Dec 2017. THis date passed and nothing was updated on my account.

I then called last week 2nd Jan 2018 to confirm if what was happening and was advised that they had not received the payment. I then sent the POP through again and confirmed with them that they had received it and they had and it would be processed and show in my account within 24-48 hours. Thursday 04th Jan 2018, my account was not up to date, so I called and spoke to a Manager Verane, who advised me that the payment had not been processed on RCS side and that it would take a further 24 hours to process. I told them I would NOT accept a delay further than Friday 05th Jan 2018, I was assured the account would be updated. Friday passed nothing happened and account still not updated. Mon 8th Jan 2018 08:20am still not updated, called and spoke to Zoleso, whom stated that Verane was the only person who could help me and would call me within 10-15 mins. 9:15am no call received called RCS again and spoke to Danielle ref ********** 0410 whom stated that Verane was now in a meeting and would only be able to call me the following day Tue 09th Jan 2018 and there was nothing that could be done. This Verane is unprofessional and needs to disciplined as the CUSTOMER to RCS is definitely not the most important person at RCS...

RCS is the worst financial organisation in South Africa and should be banded from trading...

I want a full report as well as confirmation that Verane will be disciplined for avoiding this situation and that a customer is not able to get a solution to a financial issue at RCS after 20 days of waiting. If the table were turned RCS would be have not tolerance what so ever, why should we as customers have to put up with this service?