1 reviews | Active since Jun 2016
PAYMENT MADE ON THE 01 MOV 2016 NOT REFLECTING ON STATEMENT
<p>On the 01st November 2016 I made an installment payment to the amount of R660-00 at Standard Bank, Bloed Street Service Centre, Pretoria as per transaction request no ********** ********** 9503 to RCS Standard Bank account no ********** 45 and reference no ********** ********** 40471.</p> <p> </p> <p>On the 10th November 2016 I received am RCS statement as per invoice no 0471/ ********** 6 where the instalment payment did not reflect and my account was in arrears.</p> <p> </p> <p>I send the proof of payment to RCS and complained that my account was not in arrears at all as I paid on the 01st November 2016.</p> <p> </p> <p>I demand that RCS rectify the mistake and remove the negative information from my credit profile.</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS has not provided with a revised account statement although they acknowledged that the payment made on the 01st November 2016 was in fact in their possession all this time.
The records at the credit bureaus shows incorrectly that my account is still overdue to the amount of R1306-00.
I paid all my instalments starting with the first on the 01st August 2015 till the recent payment on the 01st November 2016.
In fact I have been paying an extra more than the required monthly installment of R653-00.
My account is supposed to be showing an advance instead of arrears.
The interest charged unfairly and unfounded collection costs make it ******** as it is against the National Credit Regulations.
RCS has not provided with a revised account statement although they acknowledged that the payment made on the 01st November 2016 was in fact in their possession all this time.
The records at the credit bureaus shows incorrectly that my account is still overdue to the amount of R1306-00.
I paid all my instalments starting with the first on the 01st August 2015 till the recent payment on the 01st November 2016.
In fact I have been paying an extra more than the required monthly installment of R653-00.
My account is supposed to be showing an advance instead of arrears.
The interest charged unfairly and unfounded collection costs make it ******** as it is against the National Credit Regulations.
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS