Payment made on 27/03/2025 RCS App not reflecting on my General Purposes Card

Payment made on 27/03/2025 RCS App not reflecting on my RCS Store Card

I have made payment via my RCS Banking App on the 27/03/2025 and usually the payment reflects within an hour or 2, this time around my account is not yet accredited since from the 27/03/2025. I call the call center last week they said i must send proof of payment but i did not get any reference to follow up or any feedback. I then logged a query with PAYU Payment Merchant, and they have confirmed to me that the payment was made and received and the store was accredited with the amount on the same day 27/03/2025.

Please refer to the feedback below. Good day,

Thank you for the provided order number.

Kindly note that as the attachment contained an unmasked card number, it had to be removed from our system and the correspondence. For future queries, please always make sure to provide only the first 6 and last 4 digits of the card number (format: 123456******1234).

Please be advised that the transaction with PayU ***, shows in our system as successfully processed on 2025-03-27 and the amount R 10,535.00 was paid to store: Store Card Payment. You can see more details below: Date: Payment Method: Transaction Type: Status: Amount: PayU Reference: RRN: Bank Reference: Error Description: 2025-03-27 18:20:33 Card Reserve Reserve success R 10,535.00 *** *** 766068 - 2025-03-27 18:20:33 Card Finalize Finalize success R 10,535.00 *** *** - -

I wish you a pleasant day ahead!

Kind regards,

Please assist to allocate the payment to my account, that's all i need for now.