Payment made 22 days ago still not allocated – extremely poor service!

I am extremely disappointed with RCS's handling of my Pick n Pay Store Card account.

I made a payment on 16 August 2026 and sent my proof of payment to RCS, specifically requesting that the payment be allocated to my account.

Today is 7 September 2026, and 22 days later my payment has still not been allocated. My account continues to show the amount as outstanding, despite payment having been made and proof of payment provided.

What makes this even more frustrating is the poor communication and extremely slow response times. When I eventually receive a response, I am either addressed by the wrong name and surname or asked for proof of payment again, despite having already supp**** it.

I have followed up repeatedly and have given RCS more than enough opportunity to resolve what should be a straightforward payment allocation.

I simply want my payment allocated, my account corrected, and written confirmation that no additional interest, fees or adverse credit reporting will result from RCS failing to allocate my payment.

This has been an unnecessarily frustrating experience, and the level of customer service and follow-through has been extremely disappointing.